At Flowers Epsom, we take immense pride in being your trusted local florist, supplying the freshest flowers to households and businesses in Epsom and the surrounding areas. Our team handpicks and arranges each bouquet to guarantee exceptional quality, vibrancy, and long-lasting freshness. If you are not completely satisfied with your purchase, our returns, refunds, and complaints processes are clear and straightforward, designed to give you complete peace of mind.
Your satisfaction is our top priority. On the rare occasion your flowers arrive damaged or not in the condition you expect, please inspect the arrangement as soon as it is delivered. If you notice any issues such as wilted blooms, broken stems, or significant damage, notify us within 24 hours of delivery. We kindly request photographs of the damaged flowers and packaging to help us investigate and resolve your case swiftly.
Once we receive the photos and details, we will prioritise your request and offer suitable solutions in line with our fresh flowers guarantee. Replacement bouquets can be sent at the earliest available opportunity, or we can discuss a full or partial refund depending on your preference and the nature of the damage.
We guarantee that flowers delivered by Flowers Epsom will maintain their freshness for a minimum of 5 days from receipt, provided care instructions are followed. Should your bouquet fail to meet these expectations due to an issue with the quality or freshness of the flowers supplied, please let us know within these 5 days. Our team will review every concern on a case-by-case basis to ensure you receive the Epsom fresh flower experience you deserve.
If you are unhappy with your flower delivery due to lack of freshness, damage, or an error with your order, you have the choice of a full replacement bouquet or a refund. Our customer care team will discuss which option works best for you. Refunds are typically processed within 3-5 business days using the original payment method. Replacement bouquets are arranged for delivery at a date that is most convenient for you.
We aim to resolve any issues quickly and with as little inconvenience as possible, so you can trust Flowers Epsom for every floral need in our local community.
If you wish to raise a complaint about your experience or any aspect of our service, please provide us with your order details and a clear description of the issue. We will acknowledge your complaint within 1 business day and strive to reach a resolution or update you within 3 business days. Our customer satisfaction standards are based upon our reputation as a dependable Epsom florist, and each complaint is handled with fairness and the utmost respect for your concerns.
Flowers Epsom is committed to serving our loyal customers in Epsom and nearby locations. Whether you are ordering for your home, a loved one, or your business, we stand by our fresh flowers guarantee and transparent policies. Thank you for choosing Flowers Epsom – your satisfaction helps us continue to bring more beauty to our local community each day.
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