Welcome to Flowers Epsom, your trusted provider for online flower delivery throughout Epsom and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before finalising your purchase. These terms apply to all transactions with customers in Epsom and nearby areas. We may amend these Terms & Conditions from time to time; please review them regularly to ensure you are familiar with the current version.
Flowers Epsom offers a seamless online ordering experience to help you send the perfect floral arrangement for all occasions. Orders can be placed through our website by selecting your desired product, adding it to your basket, and proceeding through our secure checkout process. You must provide accurate delivery information, including the recipient’s address and any additional delivery details required to complete your order. It is your responsibility to double-check all data provided before confirming your order.
Upon submitting your order, we will send you an automated order confirmation email for your records, summarising the details and value of your purchase. Please note, this email acts as an acknowledgement of receipt and not as acceptance of your order. Acceptance and formation of a contract occurs when we dispatch the items you have ordered. If, for any reason, we are unable to fulfil your order, you will be notified as soon as possible and any payments made will be refunded in full.
We strive to ensure that all items on our website are accurately represented and available for prompt delivery across Epsom and the neighbouring areas. However, due to the seasonal nature and freshness requirements of flowers, certain blooms may be unavailable at times. In such instances, we reserve the right to substitute unavailable items with flowers of equal or greater value and similar style and colour to maintain the overall aesthetic of your chosen bouquet. Significant changes to your order will be communicated prior to dispatch for your approval, whenever feasible.
Flowers Epsom provides flower delivery throughout Epsom and the surrounding areas. Delivery timescales and costs are displayed during the checkout process. While we endeavour to deliver your order on the requested date, delivery times cannot be guaranteed, especially during peak periods or in cases of unforeseen events beyond our control (such as adverse weather or supply issues). Deliveries are made to the address provided at the time of ordering. Please ensure that someone is available at the address to receive the flowers. If no one is present, we may leave the flowers with a neighbour or in a safe place, and a delivery card will be left to inform the recipient of this arrangement. If neither option is available, we will attempt to contact you for further instructions, which may result in an additional delivery charge if a second delivery is required.
All payments for online flower delivery must be made in full at the time of placing your order. We accept a range of secure payment methods indicated on our website’s checkout page. Your payment information is processed securely to ensure your privacy and protect you from fraud. Orders will not be dispatched until full payment has been received and cleared. If your payment is declined or delayed for any reason, you will be notified, and the order may be cancelled at our discretion.
All prices displayed on our website are in pounds sterling (GBP) and include VAT unless otherwise stated. Delivery charges are shown separately and are calculated based on your delivery address. Whilst we take care to ensure all prices are accurate, errors may occasionally occur. If we discover an error in the price of items you have ordered, you will be notified as soon as possible and offered the choice to reconfirm your order at the correct price or cancel it for a full refund. We reserve the right to adjust our prices at any time without prior notice but such changes will not affect orders already placed and confirmed.
If you wish to cancel or amend an order, please notify us as soon as possible. Order cancellations or changes must be requested before your flowers are prepared or dispatched. Due to the perishable nature of flowers, once preparation has commenced or the order has been shipped, we are unable to accept cancellations or alterations. For orders placed for same-day or next-day delivery, immediate communication is essential to increase the chance of successful amendment or cancellation. If your request is received after preparation or dispatch, unfortunately, we cannot refund your order. Where a cancellation or amendment is accepted, we will process a full refund to your original payment method within 7-10 working days.
Flowers Epsom takes pride in ensuring reliable flower delivery throughout Epsom and local areas. In the unlikely event that your order does not arrive or arrives in an unsatisfactory condition, please contact us promptly with your order details and photographs of the items received. We will investigate the issue and, where appropriate, offer a replacement, re-delivery, or refund. Reports of problems should be made within 48 hours of delivery to allow us to resolve your concerns swiftly. Due to the perishable nature of flowers, returns may not always be possible, but we will consider all cases individually to ensure customer satisfaction.
Our liability to you is limited to the value of the order placed with Flowers Epsom. We are not liable for any indirect or consequential loss, loss of enjoyment, or missed opportunity arising from the use of our products or services. While we take every care to ensure safe and timely delivery, Flowers Epsom cannot be held responsible for delays or failure to deliver due to circumstances outside of our control, including but not limited to incorrect address information, absence of the recipient, severe weather, or supplier disruptions.
The presentation of flowers may vary slightly from their images on our website due to lighting, photographic angles, or seasonal availability. We cannot guarantee the precise colour shade, size, or shape of each flower, though we always strive to match your selection as closely as possible.
All content, including product imagery, names, and descriptions, remains the exclusive property of Flowers Epsom and its licensors. You may not reproduce, copy, distribute, or use our content in any form, except for personal use in ordering flowers from Flowers Epsom. Misuse of our website, including unauthorised extraction or use of any part of its content, is strictly prohibited.
Your privacy is very important to us. Personal details provided during the order process will be handled in accordance with our Privacy Policy and current data protection laws in the UK. Your information will only be used for the purpose of processing orders or marketing activities where you have given explicit consent. We do not store or share your payment information with any third parties beyond those necessary to process your payment securely.
All website content, brand names, and intellectual property rights remain the property of Flowers Epsom or its respective owners. Any unauthorised use of materials on our website – including but not limited to imagery, text, and layout – is not permitted without prior written permission.
Flowers Epsom may, from time to time, run special promotions or discount offers for customers in Epsom and the surrounding areas. These offers are subject to separate terms and may be withdrawn at any time without prior notice. Unless expressly stated, promotional codes cannot be used in conjunction with other offers or discounts. We reserve the right to cancel or amend promotional offers at our discretion.
When placing orders, customers must ensure the accuracy of personal and delivery information to avoid delivery issues. You are responsible for reviewing all order details before confirming purchase, including chosen floral arrangements, delivery address, and requested delivery date. Incorrect details resulting in failed deliveries may lead to extra charges or voided refunds.
If you are dissatisfied with your experience or product, please contact us with your order number and supporting details within 48 hours of delivery. Our team will investigate your concerns and endeavour to resolve any issues promptly and fairly, in line with these Terms & Conditions.
These Terms & Conditions, together with all transactions for flower delivery from Flowers Epsom, are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions constitute the entire agreement between you and Flowers Epsom regarding your use of our website and services. Any waiver of any provision under these terms will be effective only if in writing and signed by authorised representatives of Flowers Epsom.
If any provision of these Terms & Conditions is deemed unlawful, void, or for any reason unenforceable, then that provision shall be severable from these Terms & Conditions and shall not affect the validity and enforceability of any remaining provisions.
If you have questions regarding these Terms & Conditions, or require clarification regarding any aspect of flower delivery in Epsom and surrounding areas, please consult our website’s FAQs or get in touch via the contact options provided on our website.
Note: These Terms & Conditions apply to customers throughout Epsom and the surrounding areas where our online flower delivery service is available.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 35 Waterloo Rd, Epsom, KT19 8EX.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Epsom, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Epsom.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
